If you have ever had difficulty with speed of Internet to be able to watch a video, listen to a song, to download.
Or even to send a file to someone, you know that you often pay for a package of Internet and does not always receive the speed that you purchased.
In Brazil, mobile phone operators Internet do not need to deliver 100% from speed who was hired.
And Anatel – National Telecommunications Agency determines that companies must provide at least 40% in speed instant (which is the speed download and upload measured at any time) and 80% of the speed monthly average.
And this applies to both downloading (downloading files) and uploading (sending files).
But to make it easier to understand, this means that, if you contract a 10 Mbps plan, you need to have the speed from the Internet always at least 4Mbps and the speed monthly average of at least 8Mbps.
And this rule applies to both fixed connections at home and cell phone plan connections.
Test your internet speed
If you are in doubt about how much the company you hired is delivering to you, you can test internet speed very quickly and easily, with just a few clicks, on your cell phone or computer, in this way:
- Using your cell phone or computer, access the browser Internet the Google website – google.com.br
- In the search bar type “internet speed test”
- You will see text and a blue “Run” button at the top of the page. Speed test” – click this button and the test will start.
- Wait for the test be carried out – the website will show you the speed Download and Upload.
In a few seconds you will see the results on the screen.
However, it is important that you know that for test internet speed and get the real result, the best thing is for you to do what test by a computer that is connected to the Internet via a network cable (not Wifi).
And that you do not have any program open nor any consumption such as downloading something or watching a video is taking place at the time of test.
If you feel harmed
If the results were not very good and you felt harmed, you can confirm by carrying out a test of speed by the Quality Assurance Entity (EAQ) which is certified by Anatel to check the results of the Internet Broadband in Brazil in two ways:
1. On your cell phone using the free application that is available for android It is iOS
2. Using your computer/notebook site of the Brazil Broadband project
How to complain?
As a consumer, you can register your complaint about the speed.
But to do this, it is best to first speak to your service provider. Internet and write down the service number that she tells you.
According to Anatel, the operator is obliged to give you any information about the service you have contracted and also to resolve any technical problems that may occur.
If the operator of the Internet does not respond, or the response is not adequate, you can contact Anatel at site, informing the customer service number of the Internet.
On the website, click on: “Consumer” > “Do you want to complain? Find out how” and then click “Register your complaint”.
Or you can also register the complaint through the free “Anatel Consumidor” app available for cell phones android It is iOS, or via the free Telephone Service Center on 1331 or 1332.
